Lesson bookings are ongoing until a cancellation request is received. This is the same for any ongoing monthly bookings for Aqua, or other similar services.

Any COVID-19 related measures must be followed by all people in our centres. These measures include:

• Social distancing, hygiene, visitor flow and other associated measures as directed by our staff and signage.
• Any children or guardians feeling unwell or showing symptoms of COVID-19 should not attend lessons. Instead, please contact your centre team for replacement options. To protect the health and safety of all Aquatic Achievers visitors, staff reserve the right to refuse entry to anyone who is suspected to be unwell or showing related symptoms.
• Any children or guardians that have been in contact with a confirmed case of COVID-19 must follow any applicable Government health directives in their state (including testing and/or isolation periods) before returning to lessons. If required, please contact your centre team for options to replace lessons missed due to COVID-19.
• Any students or guardians who have recently travelled overseas must follow any applicable Government health directives in their state (including testing and/or isolation periods) before returning to lessons. If required, please contact your centre team for options to replace lessons missed due to COVID-19.

We have temporarily made 2 additional replacement lesson vouchers available, to assist with ongoing challenges around illness and isolation. This means at present, families can access up to 6 replacement lesson vouchers per year, for each child with an active booking until Dec 2022.

Those with an active booking can access up to 4 replacement lesson vouchers each year (Jan – Dec), in case you need to miss a weekly lesson due to illness or other important commitments.

We have temporarily made 2 additional replacement lesson vouchers available until Dec 2022, to assist with ongoing challenges around illness and isolation. This means at present, families can access up to 6 replacement lesson vouchers per year, for each child with an active booking.

To access a replacement lesson voucher, the lesson must be cancelled prior to its starting time. Suitable times for replacement lessons are subject to availability within our wider lesson schedule.  These vouchers have a 6-month expiry period, and are not transferrable, or redeemable for cash or credit. Replacement lesson vouchers and credits are not available for Aqua and similar “unlimited” services.

Those needing to miss two or more consecutive lessons can request a ‘Lifestyle Hold’. This will reduce the price of your lessons by 50%, for the duration of your absence. To request a ‘Lifestyle Hold’, simply notify the centre (prior to the first lesson you will miss), of the duration you will be away.

Family Bookings

Save 30% on regular lesson fees when 3 or more members of your family book with us.  Discount will be applied to the 3^rd (plus any additional) family members’ bookings.

Excludes additional lesson products such as ‘Boost’ lessons, holiday program, Aqua and similar “unlimited” services.

Additional Weekly Lessons

Save 30% on any additional lessons when booking 2 or more regular weekly lessons.  Extra weekly lessons are a fantastic way to boost progress.

Excludes already discounted fees such as those for 3+ family members, as well as additional lesson products such as ‘Boost’ lessons and holiday programs.

Payments for lesson fees are processed monthly via direct debit, 7 days prior to the upcoming month. This payment covers all regular lessons booked in the upcoming month (e.g., September 1 – 30). The total of your payment may change month-to-month, depending on whether 4 or 5 scheduled lessons fall in the upcoming month.

Aqua and similar “unlimited” services will be debited at a flat rate each month.

Payment for additional lesson bookings/purchases made through the family portal (outside of your regular lessons via monthly direct debit), will be processed via your nominated payment method at time of purchase. If you do make an unintentional purchase, please reach out to the team for help.

If you experience a fault or other issue with one of our retail products (eg Goggles, Fins, Swimwear, etc), please speak to our team about a remedy in the form of an exchange or refund within 30 days of purchase.  We don’t however offer these remedies for a change of mind.

Note: Swimwear products being exchanged for another (size/colour/style) must be undamaged, unworn and as new, with all labels, product tags and protective adhesive strips attached to be eligible.

If you need to cancel an ongoing booking, a cancellation request is required at least 1 day prior to an upcoming direct debit, to ensure no further payments are processed. Cancellation requests should be submitted to your centre via email (see mobile app for centre contact details), or in person via our Cancellation Request Form (available in-centre). Please note that we do not offer refunds for issues which are out of our control such as a change of mind (including due to COVID-19).

There will be rare times where lessons may need to be cancelled by your centre team, for the safety of our families. This is typically for reasons outside of our control such as extreme weather, equipment issues or incidents in the pool. Should this occur, a replacement lesson voucher will be issued to your account.

Your Aquatic Achievers experience is important to us. In the unlikely event that you don’t enjoy your lesson experience, please contact the team to provide feedback and explore available remedies.

Our centres are closed on public holidays. If your scheduled lesson falls on a public holiday, a public holiday replacement lesson voucher will be issued to your account. Public holiday replacement lessons can be booked via Family Portal. Should this remedy not prove suitable, please contact the team to arrange a credit instead. Public Holiday vouchers expire 6 months from date of issue.

Public holiday replacement lessons and credits are not available for Aqua and similar “unlimited” services.

Our centres close for Easter and Christmas breaks (see Aquatic Achievers Mobile App for dates).  Fees for any ongoing bookings across these periods are adjusted automatically.

Any remaining credit on your Aquatic Achievers account remains valid for 6 months after your final lesson with us (following a cancellation request).

[New Bookings] If your Aquatic Achievers experience doesn’t live up to your expectations within the first 30 days, we’ll cancel your booking with a full refund of any lesson fees paid. There are also various support options we are happy to explore with you if required.

If you do want to share positive, or constructive feedback with us at any stage of your Aquatic Achievers experience, please share this with your centre team, or via feedback@view1.siteprogress.online.

It is a condition of entry that children remain the responsibility of their Parent/Guardian at all times. Even though teachers will share in this responsibility during lessons, Parents/Guardians must remain nearby (in-centre) during this time.

Aquatic Achievers places great importance on the privacy of our customers. From time to time we use photographs and videos of lessons, events or centre operations for promotional purposes. In cases where we wish to use up close images or a photograph/video that focuses on a specific child or parent (as opposed to general group or facility shots) we will always ask for and obtain written consent from our customers. While Aquatic Achievers retains the ownership of this media, and along with its assigns, the right to use it, any request from our customers to remove images from our digital media will be done so immediately.

As we welcome our customers to take photography or video of their child at swimming lessons, we do so with the following agreements in place:

• You may only photograph/video children you are responsible for.
• No photos or video can be taken in change rooms or bathrooms or shower areas.
• Where you are concerned with photos / video being taken by another person please raise this with us immediately. Once raised with our team this will be addressed using established procedures to help protect your privacy.
• Teachers have the right not to be photographed/filmed if they request.
• Filming large portions or entire lessons is not permitted.
• We also reserve the right to inspect, stop or delete any images/video material if we suspect inappropriate photography.

Aquatic Achievers are an approved provider of Service NSW ACTIVE KIDS and FIRST LAP programs. These vouchers are eligible for regular lesson bookings only and exclude other lesson products such as ‘Boost’ lessons and holiday programs. For more information including terms and conditions, please visit these links for First Lap Program or Active Kids Program.

Gift Cards are available for purchase. Gift cards expire 3 years from date of issue and are not redeemable for cash.

Aquatic Achievers ‘Lesson vouchers’ are often provided as prizes or promotion within the community. Lesson vouchers expire 1 year from date of issue and are not redeemable for cash. Lesson vouchers are valid for swimming lesson products only (excludes retail items such as swim wear, swim gear, food and beverages).

‘10-pack’ and other product voucher bundles are available for purchase. These vouchers do not currently hold an expiry period.

Download a copy of our Whistleblower policy below:

Aquatic Achievers Whistleblower Policy

Download a copy of our Risk Management Statement below:

Aquatic Achievers Risk Management Statement

12 Days of Xmas Fundraiser

Competition is exclusively for customers of Aquatic Achievers. Fundraiser is conducted annually to proudly support our community partners Surf Life Saving Australia (SLSA) in the form of a lump sum donation, based on funds raised. Raffle tickets are available for purchase between November 14 – 30, 2022. Winners will be drawn from December 1 and announced daily between December 1 – 12. Prizes are not transferrable, or redeemable for cash or credit (other than gift card or lesson credit prizes). Once received by winner, lost or damaged prizes will not be replaced. Prizes drawn from December 1, 2022 at Aquatic Achievers HQ. Aquatic Achievers employees, suppliers and their families are ineligible to win prizes, but are welcomed to contribute to fundraising.

SWIM 2 WIN

One automatic entry per active child lesson booking.  “Active lesson bookings” do not include Starter Sessions, Baby Play,  or Aqua Fitness. Winners must be holding an active lesson booking at time of draw on Feb 28, 2022. Prizes are not redeemable for cash or credit. Winners will be notified directly, as well as posted to our Facebook and Instagram pages. Prizes will be shipped to winners current Aquatic Achievers centre then notified when ready for collection.

Charlie & Lucy’s Australian Adventure

Our Major Prize Draw is available exclusively for customers of Aquatic Achievers. Winners must be holding an active, regular lesson booking at time of draw on August 3, 2022. “Regular lesson bookings” do not include casual or temporary bookings such as Starter Sessions, Baby Play, or Aqua Fitness. Prizes are not redeemable for cash or credit. Winners will be notified directly, as well as celebrated on our social media pages. Major Prize winners will each receive a Prezzee Gift Card to the value of $1000, to spend with the travel provider of their choosing. Aquatic Achievers accepts no responsibility for any issues experienced during travel and bookings with third parties, undertaken as a result of winning these prizes.

Mater Bundle of Joy

Offer of $50 Starter Voucher credit available to Mater Bundle of Joys members only. Present your Starter Voucher in centre to redeem. Available to new students only. Limit of 1 credit offer per student. Aquatic Achievers reserves the right to discontinue participation in the program at any time.